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Customer Service

Our dedicated Customer Service team is here when it matters most — providing responsive support by email and phone. We combine personal attention with industry-leading tools to ensure every customer interaction is secure, efficient, and reliable.

We prioritize data protection with full PCI compliance and partner with Sift Science to proactively detect and prevent online fraud. Our order maintenance team works behind the scenes to meet service level agreements and resolve issues quickly, keeping your business running smoothly and your customers satisfied.

FULL SUPPORT

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EMAIL & PHONE SUPPORT

We’re here when you need us the most.

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PCI COMPLIANT

We take customer data protection seriously.

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FRAUD PROTECTION

We work with Sift Science to detect online fraud.

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ON-SITE ORDER MAINTENANCE TEAM

We work diligently to meet SLA requirements.

TENETS

Musictoday prides itself on surpassing many of the standard metrics within customer service including service levels, average speed to respond, abandonment rate and most importantly, customer satisfaction and retention. We will be an extension of your business and strive to provide your customers with first class care and attention.